How to Fix “Unable to connect to Samsung Server” Error on Samsung TV

If you’re using your Samsung smart TV to stream internet content, you may see a “unable to connect to Samsung Server” problem notice.

You’ll see the message “Unable to connect to the Samsung server” when the error occurs. The error message “Please check your network settings or try again later (100)” is accompanied with an ineffectual suggestion: “Please try again later.”

Users report seeing the issue whenever they attempt to utilise WiFi on their smart TV, and the message explains why: the Samsung hub can’t establish a connection with the Samsung server.

Unable to connect to Samsung Server

This prevents them from streaming content to their TV. The error has a simple explanation: connectivity issues with the internet.

Nonetheless, there still may be an issue with a down or overloaded server.

So, the error is particularly frustrating because it pops up on your Samsung Smart TV screen and prevents you from accessing any of the material.


How to Fix Samsung TV Unable to Connect to Server

When using your smart TV, you may encounter an error message stating that it is unable to connect to Samsung’s server 189.

We have tried a number of potential fixes to the problem. Unable to connect to Samsung server? Here are some solutions that actually work!

Method 1: Reset Network on Samsung TV

For various reasons, your previously created connection may fail and require deletion and resetting.

To do this again, start by selecting Source on the remote, then navigate to Settings (tool icon bottom left), Enter, General, Network, Reset Network.

Your Network configuration will be reset to its original, default state. The WiFi network name and password you have given will be erased from the TV, and you will need to reenter them (which is what we want).

After the Network has been reset, which may take a few moments, you will be required to sign in again under Network Settings.

Therefore, you should have your WiFi Network name and password handy

This solution will work for the vast majority of you, but for the unlucky few, I’ve included some additional troubleshooting procedures that may be necessary.

Method 2: Change DNS server number

Before attempting the next solution, make sure that a number of additional WiFi-enabled devices are operational.

So, get out your tablet or smartphone and try your hand at some online browsing.

Continuing with this solution assumes that the devices in question are successfully linked to the WiFi network and functioning as expected.

If you’ve already done so, go down to the section on how to reset your router/modem. We’ll be changing the DNS server address of your TV as part of the repair.

Select Menu > Network > Network Status from your remote’s Menu. The TV will start verifying the wireless network connection.

Given your connectivity troubles, this should result in a failed attempt and a message saying that you are connected to the wireless network but not the Internet.

Select DNS Server by scrolling down to IP Settings at the bottom of this window. It should read either or

It’s imperative that you switch your DNS Server to one of them if you don’t see either of them.

If the “Unable To Connect To Samsung Server” message still appears after making this adjustment, try restarting your TV.


When a Samsung TV has trouble connecting to the server, it’s usually because the device is out of sync with the server.

However, if you routinely sync your TV with your Samsung account, you won’t experience this problem.

If the TV problem persists, you should call Samsung’s customer service. Other than that, if the problem has been fixed. Get a big screen experience with your favourite online media.