What Are ‘Remote Hands Services’ and When Will You Need Them

We are all familiar with the phrase “time is money” and almost every big company has had a taste of this. For instance, in 2018, Amazon’s Prime Day found its website on a one-hour downtime, a glitch that reportedly cost the company some $100 million in sales.

In 2019, another Prime Day glitch on the Amazon website sold camera gear worth thousands for less than a hundred dollars. If you are familiar with the phrase “remote hands” then you know what you can do to prevent your business from getting into the same trouble.

The phrase refers to a team of professional IT service providers such as www.allitsupported.com, often located near your business (colocation) servers. They are on call 24/7 to respond to any IT emergency.

What Are Remote Hands Services and When Will You Need Them

If this concept is new to you, no worries. This article summarizes the key points about remote hands service and when it can help you.

In the world of IT management and network support, the terms “Smart Hands,” “Remote Hands,” and “Remote Access” often come up. While they may sound similar, they refer to distinct services, each with its own set of features, benefits, and uses.

To help you navigate these intricacies, this detailed article will break down the differences between Smart Hands and Remote Hands, discuss examples of Remote Access Services, and explore the various types of Remote Access Software.

What is Remote Hands Service?

One phrase that recurs is colocation (colo), a rented space in a data center facility that businesses use to store servers and related computer hardware. As a remote hands service customer, all you need to provide are servers and storage. The data facility management handles everything else.

What is Remote Hands Service

Among the benefits you enjoy are bandwidth, physical security, power, and cooling of your servers. Other remote hands service providers use cloud-based infrastructure instead of colocation, and this makes it even cheaper.

Why Is Remote Hands Service Necessary?

Every big company that depends on internet technology needs a remote hands service provider to stay competitive in the market. For instance, whenever there is a fault in your computing hardware, the data facility has technicians who can take care of the problem. This service is what we call remote hands.

Due to the separate location of company servers, it can be more expensive and time-consuming for your IT team to travel to the facility to repair any fault. You can do away with these costs by letting the remote-hands service facility help you out. Here are some of the instances when Remote Hands Services can be of great help.

1. When Your Company Has Gained Momentum

Reliability is a crucial element of public trust. It’s what makes or breaks a business. If your business is just starting to gain traction, employing a remote hands service team can help and secure that momentum.

Indeed, companies that start with huge investments know that Remote Hands Services are ideal for them from the word go. Many companies agree that Remote Hands Services have played a role in increasing their annual sales.

2. When Protecting Brand Reputation

You want to avoid long, unresolved downtimes; these can be costly. For instance, if your target clients find your platform quite glitchy, they’ll leave and go to your competitors.

With the state of communication technology today, it is virtually impossible to run an eCommerce website without employing dedicated Remote Hands Services.

Protecting Brand ReputationTo help you maintain the positive and dependable brand reputation that you have built, the IT experts of remote hands service teams can help and ensure that every visitor to your website is satisfied, that your online products are always accessible and, most importantly, the remote hands support team is always at your service, 24 hours a day, seven days a week.

How to Get The Best From Your Staff

To be successful as an entrepreneur, you need to bring in new ideas continually. Utilizing Remote Hands Services allows your employees to use their creativity. Your IT technicians get to concentrate on other hardware and software faults that can be handled within the firm.

Clients will also get prompt assistance when needed. In addition:

1. You have guaranteed uptime with better speed and flexibility.

2. You won’t have to spend on your own technicians to travel to the site.

3. Remote support allows for computer systems to be evaluated, diagnosed, and repaired using a remote connection via the internet.

4. This can free up your staff and internal resources to focus on other critical issues.

On the other hand, remote hands assistance can mean that you will have concerns about some loss of control, your company’s data security and, in many cases, vendor lockin. In addition:

1. Whenever a physical examination of the hardware is required, travel to the facility will incur extra costs.

2. Some service providers require their customers to sign a long-term contract. This may be a hindrance to the flexibility of your business.

Difference Between Smart Hands and Remote Hands

Smart Hands

Definition: Smart Hands services are offered by data centers to perform complex on-site tasks that require a higher level of technical expertise. This could include troubleshooting, hardware installations, and network configurations.

Common Tasks:

  • Equipment Installation and Configuration
  • Advanced Troubleshooting
  • Software Updates
  • Detailed Reporting

Remote Hands

Definition: Remote Hands services, on the other hand, involve simpler tasks performed on-site at a data center. These are usually straightforward activities that don’t require advanced technical knowledge.

Common Tasks:

  • Rebooting Servers
  • Swapping out failed components
  • Monitoring for alerts
  • Basic cable management

Key Differences

  1. Level of Expertise: Smart Hands services require a higher level of technical expertise compared to Remote Hands.
  2. Complexity of Tasks: Smart Hands handle complex tasks like advanced troubleshooting, while Remote Hands deal with simpler tasks like rebooting servers.
  3. Reporting: Smart Hands often involves detailed reporting, whereas Remote Hands may not.

What is Remote Access Service? (With Examples)

Definition: Remote Access Service (RAS) enables users to connect to a network from a distant location. This service is particularly useful for remote working environments and IT support.


  1. Virtual Private Networks (VPN): A secure way to access a private network from a remote location.
  2. Remote Desktop Services (RDS): Allows a user to take control of a remote computer or virtual machine over a network connection.
  3. Direct Dial-Up: Though outdated, this method allows remote access through a phone line.

Types of Remote Access Software

While the concept of remote access is straightforward, there are different types of software that facilitate this service:

  1. Remote Desktop Software: Examples include TeamViewer and AnyDesk. These allow full control over the remote computer.
  2. VPN Software: Such as NordVPN or ExpressVPN, these services primarily focus on providing a secure internet connection.
  3. File Transfer Software: Like FTP clients, which allow transferring files between local and remote computers.
  4. SSH Clients: Secure Shell clients like PuTTY enable secure text-based access to remote systems.
  5. Collaboration Tools: Software like Zoom or Microsoft Teams, which allow screen sharing but not full control of the system.


As your website grows with more visitors every day, you want to keep this traffic pattern going. However, there are times when your IT system goes downtime or on a glitch.

To ensure that your website is continuously online, Remote Hands Services come in handy at such times. They can be there for you so that you can maintain your business reputation and gain even more buyers.

If your business is growing quickly, don’t let the stress of increasing demands affect your success. Delegate your IT operations to trusted data center service providers. A remote hands service team can help you where you need it, when you need it.