Every business needs IT, but the question is whether you should handle your own IT department or let someone else take care of it for you. Many companies these days are opting to outsource their IT services because there are too many advantages that come along with it. If you’re still on the fence about outsourcing and wondering if it’s right for your business, here are the four main reasons why you should consider it.
Access to Expanding Knowledge Base
Outsourcing your IT allows you access to a wider talent pool that can offer more expertise than in-house staff. IT outsourcing companies usually employ experienced IT workers who can provide diverse services like hardware support, Web design, and maintenance, database management, copywriting, etc.
The folks at truis.com.au explain that some more qualified IT services even have AI expertise, which is very useful nowadays. Having access to this knowledge base will allow your business to expand its operations with minimal training on the part of your employees since most work is done remotely or online.
To illustrate this, imagine a computer chip manufacturer that needs help with its IT services. An in-house IT team will need to learn everything from scratch, while an outsourcing company can bring in experts with years of experience in the industry. This is where the saying “it takes a village” really applies because your business will be able to grow faster and more efficiently when you have the best service providers at your disposal.
It’s More Affordable
The first reason is that you will save money. Having an in-house IT department can be very expensive because you’ll need to hire various departments such as network support, desktop support, and database administration among many others. On the other hand, IT outsourcing companies usually have a flat rate for these services, so it’s much easier to budget for them.
To illustrate the cost-savings of outsourcing your IT, imagine a company with about 10 employees. This mid-sized business will likely have 4 employees in its IT department, and the remaining 6 are non-technical staff who need occasional IT support.
These workers would require a wide range of services such as email setup, password resets, virus removal, firewall configuration, etc. Having an in-house IT department would mean the company has to pay for everyone’s salary along with outsourced IT, while an outsourcing company will provide all of this for a much cheaper price.
Fewer Worries about IT Hardware
The third reason why you should consider IT outsourcing is that it takes away the burden of hardware maintenance and support. Instead of worrying about upgrades, spare parts, and other hardware-related issues, you can have your IT company handle it for you.
To illustrate why outsourcing your IT hardware is more affordable than having in-house staff, imagine a company with five employees that each has their own computer. The company would then need to pay for five computers along with the latest upgrades every year. While it may be slightly convenient to have all of this in-house, it can cost much more than outsourcing your IT to an IT services provider.
Quicker IT Solutions
Another reason why every company should consider outsourcing their IT is that it allows for quick solutions to everyday problems. Having an in-house staff can make finding a solution to problems like virus removal and email configuration take twice as long since they will need to go through several departments. Worse, some requests may be ignored altogether if there isn’t enough manpower.
Meanwhile, IT outsourcing companies can provide quick solutions to problems with just one phone call. Staff is available 24/7, so you don’t have to worry about waiting in the middle of an emergency situation. You simply tell them what needs to be done, and they will do it immediately.
Lower Employee Turnover
Another reason why you should consider outsourcing your IT is that it helps reduce employee turnover. Some companies struggle with keeping qualified staff because of the poor working conditions in their IT department. For example, a virus removal specialist may be asked to handle software installation including firewall and email setup while dealing with angry customers who have been locked out of their document files.
This can cause a lot of stress for employees since they don’t have the luxury to focus on just one task. At the same time, they aren’t being compensated properly if their salary is based on how many virus removal cases or software installations were completed in a day.
Improved Company Communication
The final reason why every company should outsource its IT is that it improves communication between employees. When working in an in-house IT department, staff members become silenced because of the division of labor within the department. For example, everyone ends up handling their own tasks instead of talking together to solve big issues.
This is where IT outsourcing can help since all task requests will be handled by one team, so everyone will know what happens at every stage of the process.
Outsourcing IT is the best thing you can do for your company. From saving the company money to better access to expertise, your company will grow faster and more efficiently regardless of the size.