Fix: “Oops! We could not Find Matching Credentials” Snapchat

When a user enters the incorrect Snapchat User Id and Password, the “Snapchat Can’t find matching credentials” error appears. Snapchat will momentarily freeze your account if it detects that an unauthorised third party is attempting to access it.

This issue can also be brought on by an Outdated Snapchat App, a cache that is too large or malformed, or an overloaded Snapchat server.

“Oops! We could not Find Matching Credentials” Snapchat

How to Fix “Oops! We could not Find Matching Credentials” Snapchat

The only option left after repeatedly receiving the error is to follow this method to resolve the issue. Oops, we could not discover matching credentials is an error that has three potential solutions.

If you’ve forgotten your Snapchat password, one solution is to follow the on-screen instructions after clicking “forgot password.”

Solution 1. Check the Internet Connection

When connection speeds are low, an error may occur. A stable internet connection is needed for using Snapchat. In this case, a fast internet connection is essential for your device.

You can either relocate or move closer to the router. It would help if no other gadgets were using the same router.

It’s also possible to switch to mobile data or utilise both Wi-Fi and mobile data simultaneously.

If you’re still experiencing sluggish speeds, try rebooting your device and router. The next step is to see if the issue persists after logging into Snapchat.

Solution 2. Avoid VPN for Snapchat 

A VPN can help its users disguise their location, but Snapchat doesn’t always cooperate.

Thus, customers are unable to access their accounts after trying to do so over VPN since an error message pops up.

Users should not utilise a virtual private network (VPN) and should instead try to open the app while connected to a fast network.

Solution 3. Update the Application

A can’t locate credentials problem comes in Snapchat and game performance deteriorates when the app is out of current.  As a result, maintaining a steady schedule of app updates is crucial.

This is because these problems are occasionally corrected in the updated version. Here are some instructions on how to upgrade the programme:

Step 1: Just head on over to the Google Play store. Choose the user’s profile and click it.

Step 2: Select Updates after navigating to Manage Apps & Devices.

Step 3: Once the apps have loaded, select Snapchat and then click the Update button.

Step 4: Launch the programme again when the updates have downloaded, and then enter its credentials. Verify that the issue has been resolved.

Step 5: Launch Snapchat, log in with your credentials, and see if the issue persists.

Solution 4. Delete Snapchat Cache

While Snapchat’s cache becomes full or corrupted due to bugs and problems.

The app stops responding to users and they see the “Snapchat Can’t find matching credentials” message when trying to access their account. See whether the problem still persists after doing so.

By erasing all the cached data, you can force the software to reload its most recent version. And the bugs will vanish, too. Therefore, do as I say;

Step 1: To access the mobile settings, unlock the device.

Step 2: Select the App tab after clicking the App & notification button.

Step 3: Go ahead and click Snapchat down there. Choose the “Storage” tab.

Step 4: Therefore, select Clear Cache and Clear Storage.


Users all throughout the world have experienced the Snapchat Matching Credentials Problem.

When a user makes an incorrect login attempt, they will see the following message: We were unable to locate credentials that matched your search.

Although the Matching Credentials error suggests a login failure, it frequently occurs even when users are using the correct credentials.

An account lockout is a regular occurrence when the software has detected malicious activity.

It could also explain why your account was simultaneously subjected to multiple access attempts from very different locations, or why the attackers came from somewhere completely unexpected.