Don’t like your new purchase? Learn more about our return policy below. Here you can request a refund for any recent purchases made from the Epic Games Store. What can be refunded, when it can be refunded, and how to get started are all detailed below.
What Types of Products can I Return for a Refund?
In most cases, you can get your money back if you return a game or item bought from the Epic Games Store. There is a “refundable” label on certain items. A game or other item cannot be returned for a refund if it has the “non-refundable” label applied to it. Products that contain consumables, such as virtual currency, are labeled as “non-refundable” and cannot be returned.
Most purchases made within an app also cannot be returned. If you make a purchase elsewhere, Epic will not be able to refund you. If you made a “self-refundable” purchase, you can process a refund for it yourself online.
To access your games after logging in, select the Account menu from the top right of the shop, then the Transactions tab, and finally the game’s name. To initiate a refund if the game qualifies for a self-service refund, select the “Refund” button.
When are Products Eligible for a Refund?
If a game or product is labeled as “refundable” or “self-refundable,” you can return it within 14 days of purchase for a full refund. However, your total recorded playtime must be under 2 hours.
Consumable digital goods, such virtual currency, as well as “non-refundable” software and video games, cannot be returned. If you have been banned from a game or product because you broke the rules, you will not be able to get your money back. Furthermore, if Epic finds that you are abusing the refund policy, you may no longer be eligible for refunds.
How Can I Request a Refund?
If you made a “self-refundable” purchase, you can process a refund for it yourself online. To access your games after logging in, select the Account menu from the top right of the shop, then the Transactions tab, and finally the game’s name.
To initiate a refund if the game qualifies for a self-service refund, select the “Refund” button. Click “Contact Us” on our Epic Games Store and Launcher assistance page and submit a refund request for purchases marked “refundable” or if you have questions about the refund process.
How Will I Get My Refund?
In most cases, refunds will be issued back to the original mode of payment, however this isn’t always guaranteed. Both you and Epic have the option of negotiating an alternate manner of refund distribution. The time it takes for your refund to be processed will vary depending on the method you used to make the initial purchase.
If you change your mind about a pre-ordered game before its official release date on the Epic Games Store, you can request a full refund. If you have played less than two hours of the game in the 14 days following its release, you are eligible for a full refund. If the product you bought meets the aforementioned criteria, you can return it for a full refund and buy it again right away.
We do not see this as a case of fraudulent refund requests. Epic reserves the right to refuse refunds if they suspect policy abuse. You may make secure purchases knowing that your money is going toward the games you actually care about epic games refund.