An issue with the U-Verse modem’s configuration is typically to blame when the “Gateway Authentication Failure” error pops up.
Possible causes include the router accumulating invalid launch settings. The router will store multiple versions of its launch configurations to speed up its initial configuration.
However, it is sometimes corrupt and will not allow you to connect to the web. In addition, a sudden power loss can destroy the router’s configuration file, preventing it from communicating with its servers.
Methods To Fix ATT Gateway Authentication Failure
When attempting to connect to the internet, we receive a Gateway Authentication Failure message only if the configuration settings are incorrect.
If the U-Verse modem’s setup settings are incorrect, you won’t be able to access the internet through it. Corrupted configuration files might also result from unexpected system restarts.
When attempting an internet connection, it will say “Gateway Authentication Failure” since the corrupted file prevents it from reading properly.
Let’s check out our options for fixing the problem so we can get online without any fuss.
Method 1: Check The Connection Cables & Ont Port
Some users may get the “gateway authentication failure error” if an Ethernet cable is not securely attached to the correct ONT Port, or if the cable is slack.
In order to fix this issue, please check the user manual and ensure that the appropriate cables are plugged into the appropriate Ports. Loose wires or cables could potentially be to blame for this mistake.
In this case, you should carefully inspect all of the wire connections, the battery unit’s condition, the surge protectors, and any other relevant pieces of hardware.
Method 2: Power Cycling the Router
The router’s corrupted internet cache may be to blame for this issue, preventing a secure connection from being made to the servers. Power cycling the router will wipe off all cached data. This is why:
Step 1: Turn off the modem/router by first unplugging the cord from the wall.
Step 2: Please turn off the router by pressing and holding the power button for 15 seconds.
Reconnect the router and turn it on by pressing its power button.
Step 3: Check if the problem still exists after internet access has been allowed.
Method 3: Troubleshoot Using The “MyAT&T” App
AT&T has released a smartphone app called myAT&T to help consumers fix U-Verse modem difficulties without having to contact customer care.
Checks your modem service and provides on-screen instructions for fixing most issues.
Method 4: Enable Dual-Band On Your Router
Dual-Band routers are able to broadcast on both the 2.4 GHz and 5 GHz frequencies at the same time.
A dual-band router has an advantage over a single-band one in this regard. If your router supports Dual-Band, you can turn it on by following the instructions provided.
Step 1: Launch your web browser and navigate to the IP address of your network’s default gateway. This will take you to the router’s Internet settings page, where you can view the modem’s current settings.
Step 2: Select Wireless on the left, and then click Advanced.
Step 3: Locate where it says “Band” and enter a new value of “5 GHz”
Step 4: Restart your router for the adjustments to take effect after you’ve made them in the modem’s settings.
The Internet is prone to a wide range of problems, including the infamous “default gateway is not available,” “502 bad Gateway,” and so on.
While trying to access the Internet via a U-Verse modem, the Gateway authentication failure is one of the most frequently encountered problems.
There appears to be a problem with the current settings, which is frequently the cause of this error.